Where to Buy Your Blinds?
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Mom & Pop Store –
- Often have extensive experience selling and installing which can save TONS of grief.
- Generally have showrooms which can be a good place to start your research.
- Typically have a very high end line and a lower priced option if you ask.
- Follow up your store visit with an in home consultation.
- Reputation, good or bad, precedes them.
- Tend to be expensive
Independent designer/decorator
- If you find one you like, their decor guidance can be invaluable.
- Tend to have limited knowledge of the full spectrum of products available and might recommend the same products to all or most clients.
- They often call in a window treatment pro as a sub which adds to the expense.
- Many are VERY attentive to customer satisfaction – most of their business coming from referrals.
Retail Franchisee
- They receive brief but thorough training at headquarters before becoming ‘experts’.
- They have excellent and continuing mentoring from the franchisor as well as dedicated forums with their more experienced colleagues.
- Generally have preferred pricing and enhanced warranties with major manufacturers through private labeling.
- Will have strong online customer resources.
- Frequently employ their own installers.
- Because they are independently owned & operated, pricing will not necessarily be consistent in all areas.
Dedicated Retail Chain Store
- These stores originally targeted the DIY customer but generally offer measure/ install services through subs.
- They only sell window treatments so are generally fairly knowledgeable but the job can be a short term prospect for many employees.
- Prices through special offers can be very reasonable.
- Will have good online customer resources.
Box Store
- Great prices through special offers.
- Generally very accommodating when problems arise, even if they are not at fault.
- Many products are on display.
- They are NOT specialists – you might find a very knowledgeable associate but don’t count on it.
- Great source for skilled DIY’ers.
- If you are not doing the work yourself, there will be significant delay and confusion and possible disappointment because the box stores do not have in-house measure/install people. They use subs who might be really good or … not. Plus, a lot of confusion can arise because the person selling has never seen your home.
- Always choose your product BEFORE the subcontractor comes to measure and be on site to answer questions.
- If the sub does not know exactly what product will be ordered, the measurements can be WAY off.
Online Retailer
- Great source if you know what you are doing and don’t need to see a working sample.
- Generally good pricing.
- Can refer measure/install services through local sub-contractors.
- Some offer in-home consultation via commissioned sales reps.
‘Trunk Slammers’
- A not so complimentary nickname the industry uses for generally part-time independents.
- They might be your cousin’s spouse or a friend of a friend.
- Many people cycle in and out so make sure they have a few years experience.
- Not always prompt at returning calls or handling issues.
- Their low volume means they pay more so they may not be enthusiastic about your complaints.
- Probably won’t have a great selection.
- You might find a hungry entrepreneur in it for the long haul who can address all of theses concerns. So, don’t write them off.