Sneaky Customer Trick #2

The Honey Pot

Customer: “I am really in a hurry. Can you come by today?”

Me: “I’m already booked up today – maybe tomorrow?”

Customer: “I need to get these blinds up ASAP, can you do me a favor and squeeze me in, maybe reschedule someone else?”

Me: “ Uh…”

Customer: “ If you have what I want I’ll give you a deposit on the spot. Also, if the price is right, I know a LOT of people who need blinds.”

So, the green rookie version of me juggled his schedule and rushed over to see this guy who was no doubt going to change my life with all the work he would send me. I went, I measured, I quoted. Guess what?

Customer: ”Ok, thanks, I’ll get back to you”.

No sale, then or ever.

My later approach…

Me: “Sorry, the appointments are assigned on a first-come, first-served basis. The earliest I can see you is tomorrow.”

Customer: “But I can get you so much work you won’t believe it.”

Me: “Thanks, I’m truly committed to rewarding customer loyalty – AFTER it happens.”

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Horizontal Blinds – Window covering with louver/slats/vanes running left-to-right or parallel to the horizon. Also known as Venetian blinds. Sub-categories includes Wood, Faux Wood, Vinyl, Aluminum(mini, micro). 

Vertical Blinds – Window covering with louver/slats/vanes running top-to-bottom or perpendicular to the horizon.

Shadings – These are hybrid roller shades with internal, tilting fabric louvers. Originally released as the  Hunter Douglas Silhouette but now available from many brands.

Banded Shades – Also known as Zebra shades. They are rollers with alternating strips of varying opacity which can overlap for full privacy.

Vertical Sheers – A hybrid of a traditional vertical blind and sheer drapery.

Roller Shades – A traditional product familiar to many as a cheap vinyl covering from a home center or hardware store but custom rollers are available in a dizzying array of fabrics.

Solar Shades – A sub-category of roller shade featuring ‘screen’ like fabric of varying transparency expressed as a percentage ‘openness factor’.

Pleated Shades – A simple, traditional fabric shade formed by creasing fabric in increments from 3/4″ – 2″. The predecessor of the cellular shade.

Cellular (Cell) ShadesAlso known as honeycomb and accordion shade. Based on pleated shades but have two or more layers creating a thermal barrier which is an effective insulator. Popular with a ‘top-down/bottom-up’ feature which provides direct light while maintaining partial privacy. 

Vertical Cellular – A cell shade with cells (pleat lines) running top to bottom. Ideal alternative to vertical blinds for sliding patio doors.

Roman Shades – A decorative traditional fabric shade available in several styles. 

Austrian Shades – A traditional fabric shade typically made with sheer fabrics. Privacy comes through the ‘gathering’ effect. They are not particularly practical but are valued for the decorative street view they provide.

Woven Wood – A rustic sub-category of Roman shade available in natural wood and grass woven materials.

Louver Drape – Another sliding door option, these are generally woven wood shades with a drape-like appearance drawing side-to-side. 

Panel Track – Also known as a sliding panel. Typically used for sliding patio doors, these feature 2 or more fabric, solar or woven wood panels which stack in parallel, one over another. Great companion to matching roller, solar or woven shades. A clean, modern look but partially obstructs the view outside.

Phrase
Definition
Louvers
Also known as slats or vanes. These are the tiltable components in blinds.