Buying Your Blinds

Sneaky Customer Trick #5

Calling for an estimate but switching to a repair request at the appointment .

In this situation, a customer calls the pro in for what sounds like a good-sized estimate. When the consultant arrives, the customer lets the pro go through their dog & pony show without committing to purchase. Before the consultant leaves, the customer drops the bomb.

Customer: “Could you take a look at a problem I’m having?”

Pro: “Ok” (what the heck can you say?)

These people can be difficult to ferret out with a preliminary phone interview. Their logic is that you won’t want to come out for “just a repair” and indeed you might not want to, at least without a minimum service charge. Once you show up for a consultation, you haven’t made a ‘special’ trip so there’s no reason for a service charge, or so they reason.

It is unpleasant to be deceived like this but even more annoying when an existing customer doubts that you will service your own installation.

So, you might get away with this once but the pro might be very reluctant to come out again.

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Window Treatment Descriptions

Horizontal Blinds – Window covering with louver/slats/vanes running left-to-right or parallel to the horizon. Also known as Venetian blinds. Sub-categories includes Wood, Faux Wood, Vinyl, Aluminum(mini, micro).

Vertical Blinds – Window covering with louver/slats/vanes running top-to-bottom or perpendicular to the horizon.

Shadings – These are hybrid roller shades with internal, tilting fabric louvers. Originally released as the Hunter Douglas Silhouette but now available from many brands.

Banded Shades – Also known as Zebra shades. They are rollers with alternating strips of varying opacity which can overlap for full privacy.

Vertical Sheers – A hybrid of a traditional vertical blind and sheer drapery.

Roller Shades – A traditional product familiar to many as a cheap vinyl covering from a home center or hardware store but custom rollers are available in a dizzying array of fabrics.

Solar Shades – A sub-category of roller shade featuring ‘screen’ like fabric of varying transparency expressed as a percentage ‘openness factor’.

Pleated Shades – A simple, traditional fabric shade formed by creasing fabric in increments from 3/4″ – 2″. The predecessor of the cellular shade.

Cellular (Cell) Shades – Also known as honeycomb and accordion shade. Based on pleated shades but have two or more layers creating a thermal barrier which is an effective insulator. Popular with a ‘top-down/bottom-up’ feature which provides direct light while maintaining partial privacy.

Vertical Cellular – A cell shade with cells (pleat lines) running top to bottom. Ideal alternative to vertical blinds for sliding patio doors.

Roman Shades – A decorative traditional fabric shade available in several styles.

Austrian Shades – A traditional fabric shade typically made with sheer fabrics. Privacy comes through the ‘gathering’ effect. They are not particularly practical but are valued for the decorative street view they provide.

Woven Wood – A rustic sub-category of Roman shade available in natural wood and grass woven materials.

Louver Drape – Another sliding door option, these are generally woven wood shades with a drape-like appearance drawing side-to-side.

Panel Track – Also known as a sliding panel. Typically used for sliding patio doors, these feature 2 or more fabric, solar or woven wood panels which stack in parallel, one over another. Great companion to matching roller, solar or woven shades. A clean, modern look but partially obstructs the view outside.