Buying Your Blinds

“This is NOT what I ordered!”

In an all too common scenario for an installer, the customer inspects the installed blinds and complains about a discrepancy with what was ordered. The first question for the customer: ‘Did you save your confirmation?’ That query will often result in a blank or perplexed look but some folks hold on to these bits of paper or emails. If the confirm is present, check the line item in question. Frequently, the confirm will match the delivered product. ‘But that’s NOT what I ordered!’ says the customer. The installer’s next question should be ‘Did you review your confirmation?’ but this won’t always be received well.

There is a lot of information in a confirmation, including:

room name(tag)
product type
material
color
control type and side (if applicable)
other options

It can be confusing for someone inexperienced in the industry.

If you are the customer, insist that your sales consultant review it line by line. If you are the consultant, offer to do so. What seems a waste of time can save everyone a whole lot of grief later.

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Window Treatment Descriptions

Horizontal Blinds – Window covering with louver/slats/vanes running left-to-right or parallel to the horizon. Also known as Venetian blinds. Sub-categories includes Wood, Faux Wood, Vinyl, Aluminum(mini, micro).

Vertical Blinds – Window covering with louver/slats/vanes running top-to-bottom or perpendicular to the horizon.

Shadings – These are hybrid roller shades with internal, tilting fabric louvers. Originally released as the Hunter Douglas Silhouette but now available from many brands.

Banded Shades – Also known as Zebra shades. They are rollers with alternating strips of varying opacity which can overlap for full privacy.

Vertical Sheers – A hybrid of a traditional vertical blind and sheer drapery.

Roller Shades – A traditional product familiar to many as a cheap vinyl covering from a home center or hardware store but custom rollers are available in a dizzying array of fabrics.

Solar Shades – A sub-category of roller shade featuring ‘screen’ like fabric of varying transparency expressed as a percentage ‘openness factor’.

Pleated Shades – A simple, traditional fabric shade formed by creasing fabric in increments from 3/4″ – 2″. The predecessor of the cellular shade.

Cellular (Cell) Shades – Also known as honeycomb and accordion shade. Based on pleated shades but have two or more layers creating a thermal barrier which is an effective insulator. Popular with a ‘top-down/bottom-up’ feature which provides direct light while maintaining partial privacy.

Vertical Cellular – A cell shade with cells (pleat lines) running top to bottom. Ideal alternative to vertical blinds for sliding patio doors.

Roman Shades – A decorative traditional fabric shade available in several styles.

Austrian Shades – A traditional fabric shade typically made with sheer fabrics. Privacy comes through the ‘gathering’ effect. They are not particularly practical but are valued for the decorative street view they provide.

Woven Wood – A rustic sub-category of Roman shade available in natural wood and grass woven materials.

Louver Drape – Another sliding door option, these are generally woven wood shades with a drape-like appearance drawing side-to-side.

Panel Track – Also known as a sliding panel. Typically used for sliding patio doors, these feature 2 or more fabric, solar or woven wood panels which stack in parallel, one over another. Great companion to matching roller, solar or woven shades. A clean, modern look but partially obstructs the view outside.